Shipping policy

All orders of Vegan Roots are shipped through Ekart Logistics based on service availability.

• Orders are usually processed and dispatched within standard business timelines after successful order confirmation.
• Delivery timelines may vary depending on the customer’s location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
• Once the order is shipped, tracking details will be shared with the customer through the registered contact details.
• Delivery dates shown at the time of order placement are estimated and may be subject to delay due to logistics or operational reasons.
• Customers are requested to provide accurate shipping information to avoid delivery delays or failed delivery attempts.
• In case of damaged or incorrect product delivery, customers must report the issue within 2 days of delivery along with a proper unboxing video as proof.
• Orders marked as delivered by the courier partner will be considered successfully delivered.

For any shipping-related queries, customers may contact our support team with their Order ID and tracking details.